![]() ![]() If you do not fill out and submit this documentation within the required timeframe, then the dispute automatically moves forward unchallenged and the disputed funds will not be returned to you.ĭisputes can cost time and money – while some disputes cannot be prevented, many can with comprehensive employee training. If your response is consistent with the rules and regulations, then the dispute is represented for review by the payment brands, and the disputed funds may be returned to your account. If you fill out and submit this documentation, the analyst will review your rebuttal to ensure compliance with the payment brand rules and regulations. Mail it to the physical address on the form.Email it to Fax it to the number found on the form.You can return it to us by one of the following methods: If you subscribe to our Online Dispute Management System, the process can be managed electronically, saving you time and money.Ĭomplete the Dispute Document with as much information as you have available, and return it to our Dispute Department. If we do not have the necessary information, the dispute will receive a status of "Return to Merchant" and we will send you a Dispute Document if you manage your disputes manually. ![]() When we receive a dispute from the issuing bank, we first look at our own records to try to resolve the dispute automatically. Note: The debit (removal of funds from merchant account) occurs upon receipt of the dispute, but the Dispute Response form does not generate until the dispute has a status of “RTM” (Return to Merchant). This response form and necessary documentation should be emailed to or faxed to the number found on the dispute documentation. If you decide to contest the adjustment, you will be required to provide all specified information requested on the Dispute Response form. This document informs you that a debit has been made to your business checking account and gives you the option to accept or contest the adjustment. If you receive a dispute and do not subscribe to our Online Dispute Management System, you’ll receive a Dispute Document from us via mail or fax. To subscribe and learn more about the Online Dispute Management System, you can call Client Services at 1-80.
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